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In Touch
Wales
Summer 2017

In this issue of In Touch you can read about Swansea's new ultrafast broadband locations which have been unveiled as Openreach launches a new 'pilot' network. Thousands of people in Swansea can now get some of the fastest broadband speeds in the country.

We also feature a couple of businesses who are benefiting from superfast broadband thanks to the Superfast Cymru programme. The Conrah Country Hotel in Ffosrhydgaled is attracting new guests and boosting its business and Pwllheli farm has welcomed the publicity as the arrival of a lamb attracted an online audience of 13,000.

Corgi Hosiery, a family run business based in South Wales is the subject of a new BT case study explaining the impact that superfast broadband has had on their business. Fibre broadband has provided the platform for a surge in Corgi’s ecommerce trade on a global scale.

Its good news from EE which has announced that it is now providing Welsh language customer service through its call centre and shops in Wales, an initiative which supports the Welsh Government’s efforts to encourage the everyday use of the Welsh language. Customers will be able to request a call from EE’s dedicated Welsh-speaking customer service team via text message or online at EE.co.uk. In stores, customers will be able to identify fluent Welsh speaking staff members by the Welsh flag featured on their name badge. EE is also updating Welsh retail stores and contact centres to include permanent bilingual signs in both Welsh and English, as well as increasing the employment of Welsh-speaking retail staff in 29 of its stores across the country

You can also read about a new national project to help boost the computing skills of Welsh primary school children and an innovative Digital Inclusion project, supporting ex-services personnel.

Also a new video is available which highlights BT's activity in Wales please take time to have a look.

Alwen Williams, Director, BT Wales