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BT Wales, a purposeful company


CSR in Wales

We bring together the best networks, technology and people, making connections and creating new possibilities. We’re using the power of communications to make a better world for our business, customers and society as a whole. Our 2020 ambitions are:

  • We create great customer experience
  • We bring the benefits of a connected society to everyone
  • We support our communities through our people and technology

For further information visit our Purposeful business website


Our business is about connecting people. Research funded by BT shows that the social value to someone going online in the UK is £1,064 a year. However, millions of adults across the UK have never been on line, which is why BT has been running projects to help address this. One example is our Get IT Together programme where we ran projects across the UK delivering digital skills and inclusion in the heart of local communities. As part of this programme BT Wales has supported three major digital inclusion programmes to promote digital inclusion amongst disadvantaged communities. We have also been supporting Grangetown Boys & Girls Club providing equipment and services to give people of all backgrounds and abilities access to opportunities created by effective use of ICT and superfast broadband. And we have an ongoing partnership with the Urdd youth organisation to support and promote safe use of the internet and social media.

Everyone should be able to benefit from using the phone and internet. So we also help people overcome the barriers they might face when using the technology and getting online – whether that’s a disability or the cost of internet access. If you don’t earn enough to afford the internet, we offer subsidies – read more about BT Basic and Broadband. Housing associations can give cost-effective internet and devices to their tenants with a shared internet service and tenants can share a connection and get an affordable laptop plus training and support. Take a look at this video to see how we are helping Wales and West Housing and their tenants to be better connected.

Our downloadable learning packages are designed to give you everything you need to help get somebody online and start using the internet. There are hints and tips to help you coach them and worksheets so beginners can make notes as they go along.

Tech literacy

We’re committed to building a culture of tech literacy, aiming to reach 5 million young people in the UK by 2020. Whilst young people grow up surrounded by technology, too many have no idea how it works and don’t appreciate how it will shape their futures. Our tech literacy programme is about empowering them to navigate the digital world so they become creators of technology, not passive consumers. Through our programme we aim to:

  • Enable teachers and parents to show the next generation the way
  • Inspire and empower young people to find tech relevant and interesting
  • Equip schools to use tech effectively

Find out more about tech literacy

Supporting good causes

We support good causes by giving our time, technology and expertise to help thousands of charities raise money. BT has helped raise more than £3 million for charities in Wales through MyDonate. MyDonate is BT’s commission free online fundraising service for UK charities, managed by our team of software engineers in Cardiff. MyDonate was the platform used to raise money for Children in Need when former Welsh rugby captain, Ryan Jones, joined BT employees and others in a charity abseil down the BT Tower in Swansea.

We have helped improve the lives of hundreds of millions of people around the world and our ambition is to help raise £1 billion for good causes by 2020. For further information visit Services for charities.


We give at least 1% of BT Group pre-tax profits to charities and organisations through a mix of donations and support. By volunteering our people make an important contribution to this.

Through Volunteering our people help charities thrive and grow. Volunteering is part of our culture and we know when our people volunteer they feel proud to work for us. People at BT can use up to three days each year for community or charitable work and our ambition is to inspire two thirds of our workforce to volunteer by 2020. In 2017/18 over 1,862 employees in Wales gave over 1,700 work days and a further 466 days of their own time to support charities and their local communities at an estimated value of over £585,000.

Energy & environment

If we expect our customers, suppliers and partners to reduce their impact on the environment, we need to practice what we preach. With this in mind, we’ve set ourselves some tough targets for creating less waste, cutting carbon emissions and increasing fuel efficiency. We’re one of the top energy users in the UK, so we have a big responsibility to keep looking for ways we can reduce what we use. We are finding new ways to cut the amount of energy we’re using in our networks and equipment, controlling how much energy we’re using in our offices, looking at how much fuel we use in our vehicles and adopting more efficient driving techniques as well as using the technology to cut down on business travel.

We are also committed to using more renewable energy. BT is a major consumer of electricity using around 110 Gigawatt hours (GWh) pa in Wales. In June 2014 BT announced that it would purchase enough renewable energy from a Welsh wind farm to match the power consumption of around 50% of its operations in the nation. The company is buying all the electricity generated by the new, nine-turbine Mynydd Bwllfa wind farm near Hirwaurn in South Wales. The deal is worth around £100 million over the next 15 years.

Welsh rugby

BT supports rugby throughout Wales. Working with the Scarlet's, Ospreys, Cardiff Blues and Newport Gwent Dragons we are delivering will deliver a ground-breaking rugby education engagement programme to young people in Wales’ most deprived areas called ‘Tackle’. Tackle was launched at the end of 2016, taking popular inflatable ‘cage rugby’ sessions to young people in Communities First areas in Wales combining fun, action-packed rugby sessions with education pathways and mentoring sessions. The investment to local communities further builds upon BT’s significant sponsorship and support of all four Welsh rugby regions.